FAQ’S

DELIVERY

OUR DELIVERY SERVICE

We will deliver your items safely to your home/venue, please note this applies to the Auckland region. Or collection can be arranged.

DO I NEED TO BE HOME WHEN YOU DELIVER?

No, as long as you give us instructions for a safe, sheltered spot to leave your items we can leave for you when no one is home. Please ensure that the spot is rain proof. However, if items are not left out ready for collection you will be charged and additional $30 to compensate.

CAN YOU SET UP AND STYLE?

Absolutely! please enquire for a quote.

GENERAL FAQ’S

HOW LONG IS THE HIRE PERIOD?

Our standard hire period is 4 days.

DO I NEED TO WASH THE CUSHIONS, RUGS, BLANKETS BEFORE THEY ARE RETURNED?

If spillages occur we ask that you attempt to spot clean, we also ask that you shake off grass from your items and generally try and return as you received them, however we will clean items at the end of your hire period. If items are stained beyond a normal level anticipated for their use, we will charge for its replacement.

WHAT HAPPENS IF SOMETHING IS DAMAGED OR MISSING?

These things happen, however we will need to charge for damaged, broken or missing items. The gear is your responsibility while in your care until returned to Capri and Co.

PICNIC SETS SET UP OUTDOORS

Please consider the weather when using the equipment i.e In warmer weather on a suitable surface (ie deck, courtyard) or on a an extra mat if on the grass is great, however they are not weatherproof. Please keep in mind anything that could cause damage to the gear i.e Sprinklers etc and not have gear setup that they will come in contact. Please keep pets away from our hire equipment

BOOKINGS, PAYMENT AND CANCELLATIONS

HOW DO WE BOOK?

Please feel free to use our contact form or simply send an email to hello@capriandco.co.nz.

WHAT IS NEEDED TO SECURE MY BOOKING?

Your booking will be confirmed with a confirmation email. A 50% deposit will be required for securing your booking, with final payment due one week prior to your party.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We require online payment into our bank account.

DO YOU HAVE A CANCELLATION POLICY?

A booking fee will be charged upon cancellations (this is to cover our time and loss of business).

COVID IMPLICATIONS

In the event Covid levels prevent you from going ahead with your original event date, we will work with you to find a new date. However If you need to cancel due to covid (as postponement isn't an option for you) we will refund your payment to you.